Standard Terms and Conditions of Sale

Sales Contract

1. Sale of any equipment, parts, or services described or referred to in any quotation, proposal, bid or similar communication at the quoted prices is expressly condition upon the terms and conditions set forth below. Any order for or any statement of intent to purchase any such equipment, parts, or service, or any direction to proceed with engineering, procurement, manufacture or shipment, shall constitute assent to said terms and conditions and a representation that the Customer is solvent. Any additional or different terms or conditions set forth in any such communication from the Customer are hereby objected to by Heating Elements Plus and shall not be effective or binding unless assented to in writing by authorized representative of Heating Elements Plus.


2. Customer will be invoiced for the full purchase price of equipment, parts, and services upon delivery of same. All cable shipments within ±10% will be considered complete.

3. Unless otherwise specifically agreed to in a writing signed by Heating Elements Plus, full payment is due immediately from date of invoice.

4. Heating Elements Plus reserves the right to invoice for partial shipments unless specifically stated that no partials are allowed by the Customer.

5. Heating Elements Plus reserves the right to assess a monthly service charge of one and one-half percent (1½%) of the amount of any past due invoice.


6. Prices quoted will remain in effect 60 days from date of quotation unless otherwise specifically provided.

7. Upon receipt of invoices and in accordance with the terms set forth in paragraph 3, Customer will pay Heating Elements Plus, in addition to the purchase price, amounts equal to any and all freight charges, pallet charges, and any and all taxes, however designated, including state and local privilege, excise, sales and franchise taxes.

8. Unless specifically stated, the prices quoted by Heating Elements Plus shall not include delivery charges.


9. All shipping dates are subject to confirmation at the time the Customer’s purchase order is received by Heating Elements Plus and will be based on Heating Elements Plus’s shipping commitments at that time.

Time for Dispatch of Goods

10. Shipping dates are quoted in good faith. If, after receipt of the Customer’s purchase order, Heating Elements Plus shall have quoted a time which goods will be dispatched or work completed, that time shall begin to run from the date upon which Heating Elements Plus receives all information, drawings or other material which, in its opinion, are necessary to enable it to proceed with the work. All such quoted times, shall be extended by as long as Heating Elements Plus considers reasonably necessary if any delay in dispatching the goods or completing the work shall be due, in whole or in part, to instructions or lack of instructions from the Customer; non-delivery of material by other parties; or fire, strike, civil or military authority, war, hostilities, governmental action, foreign or domestic embargoes, seizure, act of God, insurrection, failure of suppliers to make delivery as scheduled, or any other causes whatsoever beyond the reasonable control of Heating Elements Plus, whether affecting transportation or production of said equipment, parts or services, or any one or more components used in or connected with production of equipment, parts, or service. Heating Elements Plus shall not be liable for any loss or damage due to any such delay in or failure to make delivery.

11. In the event that Customer in writing requests a delay in the shipping date or requests in writing deferred delivery after Heating Elements Plus has placed Customer’s order with Heating Elements Plus’s suppliers, Heating Elements Plus shall, upon completion of such equipment, place it in storage for a reasonable length of time. After storage for a period of three (3) months, Customer’s order will be shipped. In such event, the storage date shall be deemed to be the date of delivery. In the event of delayed shipping date or deferred delivery, Heating Elements Plus reserves the right to revise the prices charged the Customer as Heating Elements Plus, in its sole discretion, deems reasonable necessary. Orders may not be canceled except upon Heating Elements Plus’s written approval which shall be subject to the Purchaser’s payment of Heating Elements Plus’s reasonable cancellation charges. Such charges shall include all reasonable costs incurred by Heating Elements Plus in preparing to meet the Purchaser’s anticipated delivery schedule. These include, without limitation, commitments by Heating Elements Plus to its suppliers, and the cost of inventory (raw materials, work in progress, and finished goods) allocated to the Purchaser’s order together with a reasonable allowance for prorated expenses and anticipated profits.

12. Unless otherwise specified, all transportation charges will be prepaid by Heating Elements Plus and billed to the Customer. Shipment will normally be made via the most economical means and routing consistent with the handling requirements for the type of equipment involved. Heating Elements Plus reserves the right to select the means of transportation and the routing.


13. Warranty. The Heating Elements Plus Corporation (hereinafter referred as (“Heating Elements Plus”) warrants to the original purchaser for the period of eighteen (18) months from date of shipment or twelve (12) months from date of installation, whichever comes first, that the products manufactured by Heating Elements Plus: (A) conform to the description and specifications as set forth in Heating Elements Plus’s current catalogue or in the quotation and drawings submitted by Heating Elements Plus: and (B) are free from defects in materials and workmanship under prescribed use and service. Remedy. Heating Elements Plus’s obligation and the exclusive remedy under this warranty shall be limited to the repair or replacement, at Heating Elements Plus’s option, of any parts of the product which may prove defective under prescribed use and service within eighteen (18) months from date of shipment or twelve (12) months from date of installation, whichever comes first, and which, following Heating Elements Plus’s examination, is determined by Heating Elements Plus to be defective under conditions described herein: provided, Heating Elements Plus has, at its option, a representative of Heating Elements Plus present at start-up. Heating Elements Plus shall not be liable for any incidental, consequential or special damages arising from any breach of warranty, breach of contract, negligence, or any other legal theory, including but not limited to, loss of use of parts or equipment or any associated equipment, cost of capital, cost of any substitute equipment, facilities or services, overhead, downtime costs, or claims of customer of purchaser for such damages. This remedy does not include labor costs for installation or removal of the equipment or parts covered by this warranty, and Heating Elements Plus shall not be responsible for such labor costs. Limitation. This warranty shall not apply to any product or part thereof which has been subject to accident, negligence, alteration, damage during shipment, improper service, abuse, or misuse, including but not limited to use beyond rated capacity. Heating Elements Plus makes no warranty whatsoever with respect to accessories or parts not supplied or manufactured by Heating Elements Plus. Heating Elements Plus’s obligation under this warranty shall be conditioned upon Heating Elements Plus’s receiving written notice of any defect within fifteen (15) days after its discovery, and, at Heating Elements Plus’s option, return of such equipment or parts prepaid to its factory at 201 Pryor Creek Road N., Suite 5, Lebanon TN 37090. Disclaimer. HEATING ELEMENTS PLUS MAKES NO WARRANTY WHATSOEVER, EXPRESS OR IMPLIED, EXCEPT AS IS EXPRESSLY SET FORTH ABOVE. NO AGENT, EMPLOYEE OR REPRESENTATIVE OF HEATING ELEMENTS PLUS HAS ANY AUTHORITY TO BIND HEATING ELEMENTS PLUS TO ANY AFFIRMATION, REPRESENTATION OR WARRANTY COVERING THE SALE OF ANY PRODUCT, AND UNLESS SUCH AFFIRMATION, REPRESENTATION OR WARRANTY MADE BY AN AGENT, EMPLOYEE OR RERESENTATIVE IS SPECIFICALLY ENDORSED IN WRITING BY HEATING ELEMENTS PLUS, IT SHALL NOT BE ENFORCEABLE BY ANY BUYER. HEATING ELEMENTS PLUS MAKES NO EXPRESS OR IMPLED WARRANTY OF MERCHANTABILITY AND NO EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR PARTICULAR PURPOSE, EXCEPT AS IS EXPRESSLY SET FORTH ABOVE. HEATING ELEMENTS PLUS SHALL NOT BE LIABLE FOR CONSEQUENTIAL, INCIDENTIAL OR SPECIAL DAMAGES. This warranty allocates risk between the purchaser and Heating Elements Plus as authorized by the Uniform Commercial Code and other applicable law.

Returning Of Product

14. Authorization and shipping instructions for the return of any product must be obtained by the Purchaser from Heating Elements Plus before returning the product. Product must be returned with complete identification in accordance with our return goods authorization instructions or it will be refused and returned at Purchaser’s expense. If a Purchaser requests authorization to return product for reasons of his/her own, a 25% restocking charge will apply. Returns must arrive to seller in “New” condition within 60 days from the invoice date. Returns during this 60-day time period will be subject to a 25% restocking fee. No returned goods will be restocked for credit if not a stock item.


15. Following Heating Elements Plus’s receipt of the Customer’s purchase order, such order may not be cancelled without the written consent of Heating Elements Plus. Heating Elements Plus shall have the absolute right to cancel and refuse to complete the order: (1) if, at any time, all terms and conditions governing this order are not strictly complied with by the Customer. (2) if, the Customer shall make or offer to make any arrangement or composition with creditors or commit any act of bankruptcy, or if, being a limited company, the Customer shall go into liquidation, whether compulsory or voluntary, not being a voluntary liquidation for the purpose of amalgamation or reconstruction, or suffer the appointment of a receiver if its undertaking, property or assets of any part thereof, (3) if, at any time, the Customer becomes bankrupt, or insolvent, or, if legal process shall be levied upon any of Customer’s property, or, (4) if the Customer fails to post security within twenty-one (21) days after Heating Elements Plus has requested same based on a good faith-doubt of the Customer’s ability to make prompt payment. In the event of such a cancellation, and without prejudice to Heating Elements Plus’s other remedies, Heating Elements Plus shall have the right to indemnification for any or all cost incurred to the date of cancellation in performing the order (including the cost of any engineering studies and/or special patterns) and for the loss of profit resulting from such cancellation. Heating Elements Plus shall have the right, at its option, to waive its rights to indemnification with regard to any item scheduled for completion within sixty (60) days following the date of cancellation and to complete such items and request full payment for same. Heating Elements Plus shall have no responsibility or liability to the Customer except for the return of any excess of the Customer’s partial payments on the order less the foregoing costs and loss of profit.

Substitutes and Modification

16. Heating Elements Plus may modify or substitute goods provided the modified or substituted goods comply with applicable specifications. Inspection and Acceptance

17. The goods covered by this contract shall be deemed finally inspected and accepted within two (2) weeks from the date of shipment unless written notice of rejection or any claim is delivered to Heating Elements Plus within that period. Acceptance as aforesaid shall constitute acknowledgment of full performance by Heating Elements Plus of all its obligations hereunder except as further stated under the paragraph entitled “Warranties,” “Remedies” and “Damages”.


18. In accordance with paragraph 1 above, these Standard terms and Conditions are intended by the parties as a final expression of their agreement and as complete and exclusive statement of the terms of any agreement. No agent, employee, or representative of Heating Elements Plus has any authority to bind Heating Elements Plus to any affirmation representation or warranty concerning the product sold other than as stated in these Standard Terms and Conditions.

19. Any agreement between Heating Elements Plus and Customer can be modified or rescinded only by a writing signed by both of the parties or their duly authorized agents.

20. Remedies of Customer provided herein are the exclusive and sole remedies of Customer.

Correction of Errors

21. Heating Elements Plus reserves the right to correct any obvious errors in specifications or prices.

© 2020 Heating Elements Plus - A Division of Protherm Industries, Inc. - All Rights Reserved. ProTherm Industries, Inc. | 201 Pryor Creek Road N. | Suite 5 | Lebanon TN 37090-1255